Returns

Order Cancellation & Change Policy
Stock Order: Can be changed or cancelled freely before shipping, Shipping orders can’t be changed or cancelled. Customized Order: Can be changed or cancelled within 2 days, Over 2 days, charge 25% payment for handling fee. Shipping orders can’t be changed or cancelled.

Return policy
We have a 14 day return policy, please contact us within 14 days of receiving your purchase to request a return. (over 14 days, the return cannot be eligible).
Please return the items in its original condition, which means the wigs should NOT been brushed, washed, dyed, styled, lace have NOT been cut, and with the tags in its original packaging we are unable to accept returns for customized wigs and sales items.
For return request, please contact us service@hairgraces.com within 14days of receiving your purchase.

After we confirm your return is accepted, we’ll send you a return shipping label by email.

Attention: It is NOT acceptable for return package without our Return Authorization.
If returns are shipped to us from outside Italy, any taxes, duties, custom fees or shipping charges incurred from the return will be the responsibility of the customer.